Privacy Policy

Last updated: March 11, 2026

1. Introduction

VivaLyn Labs ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our products — VivaLyn Sathi (mobile application) and VivalynEMR (healthcare platform) — and how we handle that information.

2. Information We Collect

We may collect the following types of information:

  • Account Information — name, email address, and contact details provided during registration.
  • Usage Data — interactions with our products, feature usage patterns, and device information.
  • Voice Data — audio processed through our speech-to-text services. Audio is processed in real time and not stored on our servers.
  • Health Data (VivalynEMR) — clinical records, medical history, and related data managed within the EMR platform.
  • Waitlist & Contact Data — name, email, and messages submitted through our website contact forms.

3. How We Use Your Information

  • To provide, maintain, and improve our products and services.
  • To process voice input and generate AI-powered responses.
  • To communicate with you about product updates, programs, and support.
  • To ensure security and prevent unauthorized access.
  • To comply with legal obligations.

4. Data Storage & Security

VivaLyn Sathi App: Personal data — conversations, tasks, diary entries, and memories — is stored locally on your device using encrypted storage. We follow a privacy-by-design architecture: your data stays on your phone. Voice audio is processed through secure cloud APIs for speech-to-text conversion only and is not retained.

VivalynEMR: Healthcare data is stored in secured, encrypted databases with role-based access control, comprehensive audit trails, and soft-delete policies. We use industry-standard security measures including JWT authentication, HTTPS encryption, and input validation at every layer.

5. Third-Party Services

We use the following third-party services for AI processing:

  • OpenAI (GPT-4o, GPT-4o-mini, Whisper) — for language understanding and speech-to-text.
  • Microsoft Azure — for cloud infrastructure and text-to-speech.
  • Google Gemini (VivalynEMR) — for document intelligence.

These services process data under their respective privacy policies. We minimize data shared with third parties to only what is required for functionality.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only when:

  • Required by law or legal process.
  • Necessary to protect the rights and safety of our users.
  • Provided to trusted service providers who assist in operating our products (under strict data processing agreements).

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at the email address below.

8. Children's Privacy

Our products are not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through our products or website.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

VivaLyn Labs
Email: privacy@vivalynlabs.com